Today is National Common Courtesy Day!
“National Common Courtesy Day is observed annually on March 21st. This day brings awareness to how important common courtesy is in our lives.”- http://ow.ly/Zazkk
What ever happened to common courtesy & customer service?
Nobody can argue, customer service, particularly for service related industries, is the most important ingredient for success.
Throughout my career I have always tried to focus on customer service. If I’m asked to do something my aim is to under promise and over deliver. If there are delays I ensure that all stakeholders are kept in the loop. In my opinion, this is one of the most important elements of good customer service. I generally respond to every email, message or voicemail I receive (unsolicited selling excepted), even if it’s as simple as confirming I have received the communication.